Frequently Asked Questions
Everything you need to know about ordering, payment, and our products.
Privacy Policy
Privacy Policy
Last updated: June 2026
Information We Collect
When you contact us via WhatsApp or email, we collect your name, contact details, and order information. We do not collect payment card details directly — payments are handled securely via agreed methods.
How We Use Your Information
Your information is used solely to process and deliver your order, and to communicate with you about your purchase. We do not sell or share your personal data with third parties.
Data Storage
Your data is stored securely and retained only as long as necessary to fulfil your order and comply with legal obligations.
Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data. Contact us at hello@formabali.com to make a request.
Contact
For privacy enquiries, contact us at hello@formabali.com.
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What's included with my order?
Every order comes complete and ready to use: your peptide vial, 1× Bacteriostatic Water (10ml), 10× Insulin Syringes (1ml, 29G), 2× Drawing Needles (1ml, 26G), 10× Alcohol Swabs, and a full Peptide Dosing & Reconstitution Guide. No extra trips to the pharmacy.
Do I need extra Bacteriostatic Water?
If you're running multiple compounds or a longer protocol, you may need more than the one vial included. Extra vials are available for Rp 150,000 each — just ask via WhatsApp or add it to your cart.
Why do I need Bacteriostatic Water?
Bacteriostatic Water (BAC water) is used to reconstitute your lyophilised peptide before use. It contains benzyl alcohol which acts as a preservative — allowing your reconstituted peptide to be stored safely for several weeks. Always use BAC water, not regular sterile water.
How long does my reconstituted peptide last?
Once mixed with BAC water, most peptides remain stable for 4–6 weeks when stored in the fridge (2–8°C), away from light. Check your Dosing Guide for the specific compound's stability window.
How do I reconstitute my peptide?
Your Dosing Guide (included free with every order) walks through the exact process step by step, including BAC water ratios for each compound. If you're ever unsure, tap the WhatsApp button on any product page and we'll talk you through it.
How fast is delivery?
Same-day delivery across Bali for orders placed before 12pm WITA (Monday–Saturday). Orders after 12pm are delivered the following day. We'll confirm exact timing via WhatsApp once your order is placed.
Is packaging discreet?
Yes. All orders are packed and delivered with full discretion — no branding on the outside of any package. Products are kept cold during transit.
How do I pay?
You can checkout directly on our website via BCA (Bank Central Asia) Bank Transfer or Wise, or message us on WhatsApp and we'll send you payment details and an invoice directly. The choice is yours.
Can I order via WhatsApp?
Absolutely. Tap the WhatsApp button on any product page for a guided ordering experience. We'll confirm your order, answer any questions, and send payment details directly.
What if I have a question about dosing?
We have broad knowledge across all compounds we stock and are happy to help guide you. Message us on WhatsApp for dosing support, or visit our Peptide Dosing Guide page for detailed information. There are also numerous dosing calculators available online. All products are sold strictly for research purposes only.