Frequently Asked Questions
Everything you need to know about ordering, payment, and our products.
Refund Policy
Refund Policy
Last updated: June 2026
Our Policy
Due to the nature of our products (research compounds), all sales are final. We do not accept returns or offer refunds once an order has been dispatched.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us within 24 hours of delivery via WhatsApp or at hello@formabali.com with photographic evidence. We will assess each case individually and, where appropriate, offer a replacement.
Order Cancellations
Orders may be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled. Please contact us immediately via WhatsApp if you need to cancel.
Contact
For any refund or order enquiries, contact us at hello@formabali.com.
Collapsible content
What's included with my order?
Every order comes complete and ready to use: your peptide vial, 1× Bacteriostatic Water (10ml), 10× Insulin Syringes (1ml, 29G), 2× Drawing Needles (1ml, 26G), 10× Alcohol Swabs, and a full Peptide Dosing & Reconstitution Guide. No extra trips to the pharmacy.
Do I need extra Bacteriostatic Water?
If you're running multiple compounds or a longer protocol, you may need more than the one vial included. Extra vials are available for Rp 150,000 each — just ask via WhatsApp or add it to your cart.
Why do I need Bacteriostatic Water?
Bacteriostatic Water (BAC water) is used to reconstitute your lyophilised peptide before use. It contains benzyl alcohol which acts as a preservative — allowing your reconstituted peptide to be stored safely for several weeks. Always use BAC water, not regular sterile water.
How long does my reconstituted peptide last?
Once mixed with BAC water, most peptides remain stable for 4–6 weeks when stored in the fridge (2–8°C), away from light. Check your Dosing Guide for the specific compound's stability window.
How do I reconstitute my peptide?
Your Dosing Guide (included free with every order) walks through the exact process step by step, including BAC water ratios for each compound. If you're ever unsure, tap the WhatsApp button on any product page and we'll talk you through it.
How fast is delivery?
Same-day delivery across Bali for orders placed before 12pm WITA (Monday–Saturday). Orders after 12pm are delivered the following day. We'll confirm exact timing via WhatsApp once your order is placed.
Is packaging discreet?
Yes. All orders are packed and delivered with full discretion — no branding on the outside of any package. Products are kept cold during transit.
How do I pay?
You can checkout directly on our website via BCA (Bank Central Asia) Bank Transfer or Wise, or message us on WhatsApp and we'll send you payment details and an invoice directly. The choice is yours.
Can I order via WhatsApp?
Absolutely. Tap the WhatsApp button on any product page for a guided ordering experience. We'll confirm your order, answer any questions, and send payment details directly.
What if I have a question about dosing?
We have broad knowledge across all compounds we stock and are happy to help guide you. Message us on WhatsApp for dosing support, or visit our Peptide Dosing Guide page for detailed information. There are also numerous dosing calculators available online. All products are sold strictly for research purposes only.